1. Overview
Our readings, subscriptions, gifts and decks are digital services and content delivered immediately. This policy explains when you can cancel, when we refund, and how to raise a dispute.
2. Cancelling before payment
You see the product and the price in US dollars (USD) before you pay. You can cancel at any time before confirming payment simply by leaving the page — nothing is charged.
3. Right of withdrawal (EU and UK consumers)
Consumers in the EU and UK normally have 14 days to withdraw from an online purchase. For digital content and services delivered immediately, this right ends once delivery starts, provided you have agreed to immediate delivery and acknowledged that you lose the right of withdrawal. When you confirm a reading or a deck purchase, you ask us to deliver it immediately. For a subscription, the 7-day free trial lets you try the service before any payment.
4. Subscriptions
- You can cancel a subscription at any time in one click in your account. It stays active until the end of the period already paid; no further charges are made.
- If you cancel during the free trial, nothing is charged.
- We email you at least 3 days before each renewal. If you were charged for a renewal you did not want and have not used any reading of the new period, write to us within 14 days of the renewal and we will refund it in full.
- Partial periods are not refunded after readings of that period have been used, unless the law requires otherwise.
5. Gifts, credits and decks
- An unused gift code can be refunded to the buyer within 14 days of purchase. Once the recipient has activated it, it cannot be refunded.
- Credits, promo discounts and referral bonuses have no cash value and are not refunded.
- A refunded purchase that was paid partly with credits returns those credits to your account.
- A deck can be refunded if its images could not be loaded or were not as described.
6. When we refund
We will give you a full refund if:
- your reading was not delivered, or is still not available 24 hours after payment;
- you were charged more than once for the same reading or period;
- you were charged an amount different from the price shown;
- a technical error on our side prevented you from receiving what you paid for.
Readings are interpretive and intended for self-reflection, so disagreement with the content of a reading is not in itself a reason for a refund. If you are unhappy for another reason, write to us — we review every request individually and in good faith.
7. How to request a refund
- Email vdv4500@icloud.com within 14 days of the purchase or renewal.
- Include the email you used, the date and the product (or the link to the reading).
- We reply within 24 hours and decide within 5 business days.
- Approved refunds go back to the original payment method. Your bank may take 5–10 business days to show it.
8. Disputes
If something went wrong, please contact us first — most issues can be solved quickly. If we cannot resolve your request, you may contact your card issuer. We will cooperate with your bank and provide the order records it needs.
9. Beta period
While payments run in test mode, no money is charged and no card details are requested, so no refunds are needed. Test orders are marked as such in your account.
10. Contact
Individual Entrepreneur Dmitri Alenevski, Apt. 32, Bldg. 42/1B, Paronyan St., Kentron, Yerevan 0015, Armenia · vdv4500@icloud.com